Privacy Policy

1. Information We Collect

We may collect personal information including your name, contact details, date of birth, medical history, referral details, and other relevant information required to provide psychological services. This information may be collected through enquiry forms, appointments, phone calls, or during consultations.

2. How We Use Your Information

Your information is used to provide high quality psychological services, including assessment, therapy, and communication regarding your care. It may also be used for administrative purposes such as appointment scheduling, billing, and responding to enquiries.

3. Confidentiality and Disclosure

All personal information is treated as confidential. We will not share your information with third parties without your consent, except where required by law or where there is a risk of harm to you or others. In some cases, information may be shared with other healthcare professionals involved in your care with your permission.

4. Data Storage and Security

We take appropriate measures to protect your personal information from misuse, loss, or unauthorised access. Your data is securely stored in protected systems, and only authorised staff have access to your information.

Every form on this website asks for your consent before you send it, and tells you what that consent covers. When you submit one, the information is emailed to our clinic and recorded in a secure database so that no enquiry is lost if an email fails to arrive. That database is operated on our behalf by a third-party provider and is hosted in Australia. Only authorised staff can read it.

We keep a record of the consent you gave, including the wording you agreed to and the date and time, so that both you and we can see exactly what was agreed. Records are kept no longer than we need them to respond to you and to maintain our client records. You can ask us to delete an enquiry at any time using the contact details below.

5. Access and Correction

You have the right to request access to your personal information and to request corrections if any details are inaccurate or incomplete. Please contact our team if you would like to make a request.

6. Website and Cookies

Our website may collect limited information through cookies to improve user experience and website performance. This data does not personally identify you and is used for analytical purposes only.

7. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact our clinic. Our team is happy to assist you and provide further information when needed.